Refund and Returns Policy
At DIGISALES LLC, we strive to provide high-quality Moroccan artisan products and ensure customer satisfaction. If you are not entirely satisfied with your purchase, we are here to help.
1. Returns
You have [Insert Number] days to return an item from the date you received it. To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging. You must provide a receipt or proof of purchase. Certain items are exempt from being returned, including custom or personalized products, perishable goods (e.g., food, flowers), and sale items or gift cards. Please contact our customer service team at support@marocclothes.com before initiating any return to ensure your item is eligible.
2. International Shipping Returns
If you are located outside of the United States, you will be responsible for paying the return shipping costs, which are non-refundable. Additionally, you may be responsible for any customs duties, taxes, or fees imposed by your country during the return shipment. We recommend using a trackable shipping service or purchasing shipping insurance for international returns, as we are not responsible for lost or delayed return shipments.
3. Refunds
Once we receive your returned item and inspect its condition, we will notify you via email about whether your refund is approved or rejected. If approved, your refund will be processed, and the credit will be automatically applied to your original method of payment within [Insert Number] business days. If you haven’t received your refund yet, check your bank account or credit card statement, then contact your bank or credit card provider, as processing times can vary. If you’ve done this and still have not received your refund, please contact us at support@marocclothes.com.
4. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at support@marocclothes.com and send your item to: DIGISALES LLC, 212 N. 2nd St. STE 100, Richmond, KY 40475, United States. For international exchanges, you will be responsible for paying the shipping costs.
5. Damaged or Defective Items
If you receive an item that is damaged or defective, please contact us immediately at support@marocclothes.com with a description of the issue and photos of the damage or defect. We will review your claim and arrange for a replacement or a refund, depending on the circumstances.
6. Return Process
To initiate a return, please email us at support@marocclothes.com with your order details and reason for the return. Once we approve your return, we will provide instructions on how to ship the item back to us. Return the item using a trackable shipping service and keep your receipt as proof of return.
7. Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift at the time of purchase, or if the gift giver had the order shipped to themselves, we will send the refund to the gift giver.
8. Contact Us
If you have any questions about our Refund and Returns Policy, please contact us at:
DIGISALES LLC,
212 N. 2nd St. STE 100, Richmond, KY 40475, United States.
Email: support@marocclothes.com.
Phone: +1 270-451-0134.
